What Businesses Are Really Looking for in Job Applicants

By Blake Stengel

NHE

In today’s competitive job market, jobseekers have to be more than just a resume or series of skills.

They need to show they can function as well-rounded members of the team. At NHE, we believe success is built on people, and we have noticed clear patterns in what makes a candidate stand out (and thrive) once they have been hired.

1. Reliability and Consistency

First and foremost, reliability matters. We need people we can count on to show up, follow through, and do so consistently. It’s not about being perfect. It’s about being dependable. Can we trust that you'll be there when you say you will? Can your team rely on you day-to-day? These are the foundational traits that form the backbone of any successful business.

Employers want to see candidates who value commitment. These are people who demonstrate integrity in both small tasks and large responsibilities. It’s the simple things: being on time, meeting deadlines, keeping your word. These are more than good habits; they are signals of how seriously you take the role and your responsibilities to others.

2. Customer Service Mindset

Especially in industries like property management, a strong customer service mindset is non-negotiable. Residents, vendors, and coworkers all expect to be treated with respect, and the way you communicate and engage with them can shape their entire experience.

Candidates who understand that every interaction matters and how you talk to a frustrated resident or a busy coworker reflects on the whole company are incredibly valuable. Kindness, empathy, and professionalism are essential business skills.

3. Problem-Solving Ability

Spotting a problem or issue is great, but solving them is better.  That doesn’t mean having all the answers right away, but it does mean being proactive, curious, and resourceful. When something is wrong, don’t ignore it. 

Problem solvers make teams better, faster, and more effective. They improve processes, reduce frustration, and help build a culture of continuous improvement.

4. Technical Skills and Adaptability

Yes, technical skills matter. But just as important is your ability to adapt and learn. Technology changes. Processes evolve. Tools get updated.

The best candidates aren’t just the ones who already know everything. They’re the ones who are willing and eager to learn. If you can bring a solid foundation and the flexibility to grow with the job, you’ll have a strong advantage.

5. Communication Skills

Clear, professional communication is critical in every role. Whether you’re writing emails, speaking with residents, or collaborating with teammates, the ability to convey ideas and information effectively makes a major difference.

Good communication prevents mistakes, builds trust, and keeps everyone aligned. We value people who listen as much as they speak, and who can express themselves in ways that are respectful, concise, and constructive.

6. Team Orientation

No one succeeds alone, especially in complex, fast-moving industries. We need people who are collaborative, willing to pitch in, and invested in the success of the whole team.

A team-oriented mindset means more than just getting along with others. It means celebrating group wins, helping out when someone’s overloaded, and contributing positively to team culture. It’s about recognizing that when the team wins, everyone wins.

7. Positive Attitude

Work isn’t always easy. Things go wrong. Days get stressful. That’s why a positive attitude is so valuable. Optimism, energy, and resilience are performance drivers.

People with a can-do mindset inspire those around them. They approach challenges as opportunities, lift team morale, and help maintain momentum when things get tough.

8. Passion for Growth

Finally, we’re looking for people who want more than just a paycheck. We love seeing candidates who are hungry to grow: people who ask questions, seek feedback, and are clearly invested in their own development.

A career-minded approach signals that you’re here for the long haul -- not just to fill a role, but to evolve within it. And businesses want to invest in people who want to invest in themselves.

If you’re currently job hunting, take a moment to reflect: are you demonstrating these traits in your interviews, your emails, and your interactions? Skills and experience matter, but these core qualities often make the biggest difference.

At the end of the day, we hire people, not just profiles. Show the hiring manager who you really are.