Transcom Worldwide AB, a global customer experience specialist providing customer care, sales, technical support, and credit management services through a network of contact centers and work-at-home agents, has selected Greenville as its launch epicenter for building a North American network to support global clients. The company will create at least 450 new jobs in the initiative, The Greenville Area Development Corp. announced today.
Founded in 1995 in Sweden, Transcom has more than 30,000 employees at 69 centers and working from home across 26 countries worldwide, serving approximately 200 clients globally. Transcom provides 1.5 million customer interactions daily in 33 languages and across numerous industry verticals. Transcom executives selected Greenville from an initial list of 125 U.S. locations and selected Greenville as its preferred destination following multiple scouting visits and meetings with business leaders, elected officials and economic development partners.
“The push for a new location to grow from while expanding Transcom’s presence in the North American market was driven by significant growth in the U.S., and the opportunity to serve a growing cadre of clients doing business here,” stated Donald Berryman, Transcom executive vice president and chief commercial officer for North America